Welcome to Ignites Europe
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Customer Service

Frequently Asked Questions

Login Help:

  1. I'm not usually asked to login. Why now?

    Most likely the "cookies" on your internet browser got deleted. All you need to do is re-login. After you login, it should go back to the way it was before this issue - simply click on an article to go directly to the full story.

  2. I forgot my login information. Can you email it to me?

    The email you have on file with us and the password that was used when you registered are required in order to access your Ignites Europe account.

    If you forgot your email address, please log a case below or call +1 212-542-1245 or +44 (0) 20 7775 6668 to contact customer support.

    If you forgot your password, please visit the password reset page here or call +1 212-542-1245 or +44 (0) 20 7775 6668.

    If you forgot both your email on file and password, please log a case below or call +1 212-542-1245 or +44 (0) 20 7775 6668 to contact customer support.

  3. My login information does not work

    If you tried to login and received the message, "The email and/or password combination you entered is not valid," please check your login information and try logging in again.

    If you are keying in the correct information and still cannot access your account, please see the question below.

  4. Why am I being asked to login every visit?

    Many login problems can be solved by instructing your web browser to accept "cookies" from our website. Please try the following steps to resolve your login issue:

    1. Open your internet browser (i.e. Internet Explorer, Mozilla FireFox)
    2. Click "Tools" on The Menu Bar
    3. From the Drop Down List, select "Internet Options"
    4. Go to the tab marked "Privacy"
    5. Click on the "Sites" button
    6. Enter this in the URL field: igniteseurope.com
    7. Click on the "Allow" button
    8. Click "OK" at the bottom of the screen
    9. Click "OK" again
    10. Try to login again.

    Note: Some companies do not allow employees to alter their "cookies" settings. Please contact Customer Support if you still can't login, or if you have any difficulty completing these steps.

  5. I submitted my email address on the password reset page and I have been unable to recover my login information.

    First, please check your SPAM/Junk email folder to make sure the email was not misdirected there.

    If not, please note that the email address you key in must be identical to the email address we have on file for you. If you're not sure what email address you're subscribed or you continue to experience difficulty retrieving your login information, please log a case with customer support below and select the "I cannot login" option or call (212) 542-1245 or +44 (0) 20 7775 6668.

Access Help:

  1. How do I sign up for a subscription?

    Visit our sign up page, enter the requested information and click the submit button. If your company has an existing subscription, you will automatically be added to it at no additional cost. If your company requires approval to join its subscription, you will receive detailed instructions. If your company doesn't have a subscription, you will be given a two-week free trial.

    If you want to speak with the Sales department, please call (212) 542-1255 or +44 (0) 20 7873 4578.

  2. I'm having trouble accessing Ignites Europe on my Blackberry.

    a) Our supported level of BlackBerry Enterprise Server is version 4.0 and above. The supported level of BlackBerry devices is also version 4.0 and above.

    b) Our sites use "cookies" to remember who you are for each visit. You must have "cookies" handling enabled to access Ignites Europe on your blackberry. You may need to work with your technology department to configure the "cookies" settings on your mobile device.

Technical Support:

  1. I'm no longer receiving the daily emails

    Please contact Customer Support.

General:

  1. How does Ignites Europe fit in with our compliance needs?

    We've designed Ignites Europe working with investment managers' compliance departments to be compliance-friendly. Any submissions to the Ignites Europe Web sites automatically generate a copy of what you've written. Our systems send that copy to the email account associated with your username on any communication you make through our site. Your firm's compliance systems capture the email as it arrives in your inbox. This system works when forwarding a story to a friend, submitting a comment in one of our discussions, providing feedback on one of our articles, and sending a message to an editor.

Log a Case with Customer Support

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